This Privacy Policy explains how RosCar Serbia (“Company”, “we”, “us”, or “our”) collects, uses, stores, and protects personal data when you use our website https://roscar.rs/ (the “Website”).
RosCar Serbia is a car rental aggregator that helps users compare and book rental vehicles offered by international and local car rental companies in Serbia. We respect your privacy and are committed to handling your information responsibly and transparently.
1. Who We Are
Company Name: RosCar Serbia
Website: https://roscar.rs/
Email: [email protected]
2. Information We Collect
We may collect the following categories of information when you use our Website:
2.1 Personal Information You Provide
- Full name
- Email address
- Phone number
- Pickup and drop-off location
- Pickup and return dates
- Vehicle preferences
- Booking details
- Any information you provide when contacting us or submitting a request
2.2 Automatically Collected Information
- IP address
- Browser type and version
- Device type
- Operating system
- Referring pages and exit pages
- Date and time of visits
- Pages viewed and actions taken on the Website
- Cookies and similar tracking technologies
2.3 Information from Partners
Because RosCar Serbia operates as an aggregator of rental offers from international and local car rental companies, we may receive information related to your booking, request status, reservation confirmation, vehicle availability, or service fulfillment from our rental partners.
3. How We Use Your Information
We may use your information for the following purposes:
- To provide car rental search, comparison, and booking services
- To process and manage your reservation requests
- To share your request with relevant rental providers
- To communicate with you regarding bookings, changes, confirmations, or support inquiries
- To improve the functionality, performance, and usability of our Website
- To personalize your user experience
- To analyze Website traffic and customer behavior
- To prevent fraud, abuse, and unauthorized activity
- To comply with legal obligations
- To send service-related messages and, where permitted by law, promotional communications
4. Legal Basis for Processing
Where applicable under privacy laws, including the General Data Protection Regulation (GDPR), we process personal data on one or more of the following legal bases:
- Your consent
- The performance of a contract or steps prior to entering into a contract
- Our legitimate interests in operating and improving our services
- Compliance with legal obligations
5. Sharing of Information
We may share your data with:
- International and local car rental companies whose offers appear on our Website
- Technology providers, hosting providers, analytics providers, and customer support tools
- Payment-related providers, if applicable
- Professional advisers, legal consultants, or auditors when necessary
- Government authorities or regulators where required by law
We do not sell your personal data. We only share information where necessary to provide our services, operate our Website, comply with legal requirements, or protect our legitimate business interests.
6. Booking Partner Responsibility
Since RosCar Serbia acts as an aggregator, some bookings or reservation requests may be fulfilled directly by third-party rental providers. Once your information is shared with a selected rental company for the purpose of completing or managing a booking, that provider may process your personal data according to its own privacy policy and terms.
We encourage you to review the privacy policy of the specific rental provider before completing your reservation.
7. Cookies and Tracking Technologies
We may use cookies, pixels, tags, and similar technologies to improve Website performance, remember user preferences, analyze traffic, and support marketing activities.
Cookies may include:
- Essential cookies – required for Website operation
- Analytics cookies – used to understand how visitors use the Website
- Functional cookies – used to remember preferences
- Marketing cookies – used to measure advertising effectiveness where applicable
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Website.
8. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, including providing our services, maintaining business records, resolving disputes, enforcing agreements, and complying with legal, tax, accounting, or regulatory obligations.
9. Data Security
We take reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
10. International Data Transfers
Because we work with international and local car rental companies, your information may be transferred to and processed in countries outside your country of residence. Where required by applicable law, we take appropriate steps to ensure that such transfers are protected by suitable safeguards.
11. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data
- Object to or restrict certain processing activities
- Withdraw consent where processing is based on consent
- Request data portability where applicable
- Lodge a complaint with a competent data protection authority
12. Third-Party Links
Our Website may contain links to third-party websites, services, or partner platforms. We are not responsible for the privacy practices, content, or policies of those third parties. We recommend reviewing their privacy policies separately.
13. Children’s Privacy
Our Website and services are not directed to children, and we do not knowingly collect personal data from individuals under the age required by applicable law to provide valid consent. If you believe that a child has provided personal data to us, please contact us so that we can take appropriate action.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or operational practices. Any updates will be posted on this page with a revised effective date. Your continued use of the Website after such changes means that you acknowledge the updated Privacy Policy.
15. Contact Us
If you have any questions, requests, or concerns about this Privacy Policy or how we process your personal data,
please contact us:
RosCar Serbia
Website: https://roscar.rs/
Email: [email protected]